Due to our limited supply and strong demand, we are often completely sold out of the shoe you may want. The best way to get an out of stock shoe is to place a pre-order directly on our website.
We provide estimated delivery dates for pre-orders on each product page. Make sure to select your size for the correct delivery estimate. It’s often very possible we fulfill pre-orders more quickly than what's advertised online, but we attempt to be as conservative as possible on the website.
To continue with a pre-order, customers must provide confirmation by responding to our pre-order emails sent after a pre-order is placed. We’re happy to cancel your pre-order at any time, but we highly recommend pre-orders as they are the best way to guarantee product.
Please note, pre-orders are subject to delays, which can be caused by a variety of factors. We appreciate your patience while we make and import your order.
Did you place a pre-order and are currently seeing the shoe as in stock on our website? Please don't worry! If you're on our pre-order list, we guarantee you that you'll receive your shoe before it's available to the general public.
Often times after we restock with new product from Italy our website shows product as in stock even though we are processing hundreds of pre-orders in the background. We assure you, your pre-order will ship before any new orders.
If you have any questions regarding a pre-order, please email firstname.lastname@example.org.